Complaint Handling Procedure

Complaint Handling Procedure

At Harringtonx, we are committed to providing high-quality products and services to our customers. However, if you are not satisfied with any aspect of our service, please let us know so we can address your concerns promptly and effectively.

Main Complaint Channel

If you have a complaint, please contact us through the following main channel:

How to Complain

To help us resolve your complaint as quickly as possible, please include the following information in your email:

  • Your full name and contact details
  • Your order number (if applicable)
  • A detailed description of your complaint
  • Any relevant supporting documents or images

You may also contact us by phone at 079 3498 4741 during our business hours for immediate assistance.

Response Expectation

We aim to acknowledge your complaint within 2 business days of receipt. Our goal is to provide a full response and resolution within 14 business days. If we need more time to investigate your complaint, we will keep you informed of our progress.

Escalation Route

If you are not satisfied with our initial response, you may request to escalate your complaint. Please reply to our email correspondence indicating your desire to escalate, and your complaint will be reviewed by a senior member of our team.

Further Steps

If you remain dissatisfied after our final response, you may seek further assistance from the UK Consumer Ombudsman or other relevant consumer protection bodies.

Returns and Faulty Goods

For information on returns and handling faulty goods, please visit our Returns Policy page.

We appreciate your feedback and are dedicated to improving our services. Thank you for choosing Harringtonx.